Terms & Conditions
METHODS OF PAYMENT
We accept only the following forms of payment for all orders:
- 1. CREDIT / DEBIT CARDS: Visa, Master Card, & American Express Card.
- 2. CHECKS: Cashiers Checks and Money Orders (PERSONAL OR COMPANY CHECKS must clear payment before we can fulfill an order and/or release a vehicle)
- 3. BANK WIRE TRANSFER: This option is available only to select non 48 state customers
METHODS OF SHIPPING
Although we strive to keep all products in stock, some items are special order. For special orders please allow up to 4-6 weeks to process your order (based on the manufacturer). All orders shipped inside the continental United States of America (the 48 states) will be shipped via US Postal Service, UPS service or FedEx service. UPS & FedEx will only deliver packages to a physical address and will not deliver to any kind of PO BOX, FPO, or APO address. All orders will require an adult signature to be received regardless of its destination or method of payment. Credit and debit card orders will be shipped to the billing address of the credit or debit cardholder. If the order is placed with a Cashiers Check or Money Order the order will ship to the physical address (NO POST OFFICE BOXES OR APO TYPE ADDRESS) provided on the order form by the person that is placing the order. EMCOC, Inc is not responsible for incorrect addresses provided on Money Order or Cashiers Check orders. All credit and debit card information is fully verified for proper billing and cardholder information prior to shipping for security purposes.
SHIPPING RATES (48 STATES):
All orders will be emailed a total order quote with your preference for shipping and will display all shipping charges depending on package destination.
SHIPPING TO ADDRESS OTHER THAN BILLING:
EMCOC will not ship orders to different delivery address without a cleared payment. The buyer understands that EMCOC is not responsible for shipping, and assumes all responsibility for collection of all shipped items.
SHIPPING RATES AND METHODS (OUTSIDE 48 STATES):
EMCOC, Inc will gladly ship orders anywhere around the world. Please contact the EMCOC Sales Team prior to order for a complete price for all goods ordered. Please note that EMCOC does not offer free freight or discounted shipping rates and our FOB location is Orange, CA
EMCOC insured all shipments at full value and EMCOC is not responsible for damages during freight. Should you receive a damaged items upon delivery immediately contact the shipping carrier to open a claim for the damaged goods.
If we ship you a package in error, please contact us within 72 hours (or next business day) of receiving your package to arrange for a pickup and re-shipment of the correct parts with no charge for shipping. If the order you received was placed incorrectly and you wish to return the parts to EMCOC, Inc (if returnable), contact us for an RGA number. Any package that is returned for any reason not accompanied by an RGA number will be refused. All returns are subject to a standard 33% restocking fee. Return freight is non-refundable for improperly placed orders. Please make sure you are ordering the proper parts that fit your application. If you have any questions about your order, or if the description provided about the products is unclear, please call us before placing your order.
CANCELLATION OF ORDER: (order which has not shipped yet):
If a customer wishes to cancel an order (provided it is not a special order or custom order product), it is the responsibility of the customer to cancel the order prior to the order being manufactured, assembled, built or shipped. If a customer cancels an order after the product has been shipped, manufactured or assembled (if special order), the customer is subject our RETURNING OF ORDER policies. If the order has not shipped, been manufactured or assembled a 100% refund with a processing fee up to 33% will apply. It is up to the customer to find out if the order is a special order!
RETURNING OF ORDER: (order which has shipped)
EMCOC, Inc will gladly accept eligible returns within 1 business week (5) days of receipt as long as the part has not been installed. No returns will be accepted for wheels with mounted tires, even if the tires were mounted by EMCOC. No returns will be accepted for electrical parts of any kind. No returns will be accepted for special-order items. No returns will be accepted for non-stocking items. It is up to the customer to find out if a item is special order or non-stocking! No product will be considered for refund or exchange if it is more that 30 days after invoice date. All returns must have return goods authorization (RGA) number issued before any return or credit can be issued to a customer. No returns are accepted on used, installed, electrically-operated, non-stocking, or special order parts other than a warranty (if any) claim for a manufacturer defect.
Shipping charges on all returned products are non-refundable. It is the sole responsibility of the customer to verify that the parts purchased are the correct parts for your application prior to the installation of the parts. EMCOC, Inc will charge a 33% restocking fee for ANY and ALL returned items (if returnable). ABSOLUTELY NO RETURNS ON ANY SPECIAL – ORDER / SPECIALS / OR NON – STOCKING PARTS.
All returns must be pre-approved, with an RGA number clearly displayed on the box the box in which the parts are shipped. EMCOC, Inc recommends that the customer insure all returns in case the package is lost in transit. EMCOC, Inc reserves the right to have the customer ship their warranty claim directly to the manufacturer. All returns must be received within 15 business days after the RGA number is issued; otherwise the return will be refused, and the RGA becomes void. The RGA number does not imply a replacement or refund of any kind, but only that we will inspect the product based on the claims you have made. A refund, exchange, credit or core charge refund will not be considered until all related items, hardware, and accessories have been returned to EMCOC, Inc and your claims have been fully inspected by our staff or the manufacturer. Original shipping, handling, customs or duty fees are nonrefundable. A photocopy of the customer’s sales invoice, a written explanation of the problem, and a contact phone number, must accompany all authorized returns. Customers must be aware and fully understand that they may be subject to inbound and outbound freight charges to handle and process their warranty claim. These freight charges are billed to EMCOC, Inc by the manufacturer and will be passed on at that cost to the customer. All unauthorized returns of products will be guaranteed to sit on a shelf indefinitely or longer.
All approved refunds will be paid either by company check, credit card or account credit to be done solely by the EMCOC, Inc staff.
All special order items will be charged in full or partial deposit at time of order. All special order items will be processed in the most efficient and timely manner possible. EMCOC, Inc cannot and will not be held responsible for delays beyond their control. No cancellations, refunds, exchanges or credits will be honored for any special order or custom built items. It is the customer’s responsibility at the time of ordering a special order to obtain an estimated time of arrival. The approximate time of arrival is just that – APPROXIMATE. EMCOC, Inc will not be held responsible for specific ship-to or receiving dates of your special order. Refusal of a special order shipment does not constitute your right to a refund of any kind whatsoever.
It is the sole responsibility of the customer to contact EMCOC, Inc within 72 hours of delivery date to report missing parts or incomplete shipments. No claims of any kind for product shortage will be honored if filed after 72 hours of the delivery date. No exceptions will be made.
All merchandise distributed by EMCOC, Inc is subject to a manufacturers’ warranty. Some racing, special order, or custom-made parts are sold “as is” without any type of warranty, expressed, written, implied, or assumed. It is the responsibility of the customer and not EMCOC, Inc to verify product warranty (if any) information. No labor inconvenience or damage charges are included in any guarantee or warranty claims.
Refused shipments (without prior approval) are automatically subject to a 25% restocking fee plus return shipping charges. Orders that are undeliverable and re-shipped to the customer are subject to shipping charges (at normal shipping rates) and/or a restocking fee of 25%.
LEGALITY OF PRODUCTS SOLD
EMCOC, Inc does not guarantee the legality of any products we sell. Some parts sold by EMCOC, Inc may void the warranty (if any) of the vehicle on which you are installing the parts. It is the customer’s responsibility to check with local, state, federal laws, and manufacturers, as well as service departments before ordering any products from EMCOC, Inc.
INSTALLATION OF PRODUCTS
EMCOC, Inc strongly recommends that a trained professional install all parts. Improper installation of any part may void the warranty (if any) and cause injury or death.
RIGHT OF SERVICE
EMCOC, Inc reserves the right to refuse sales or service to anyone, at anytime, for any reason without explanation if we feel this is in the best interest on EMCOC, Inc as a company and its customer base as a whole.